Contact
One channel: e-mail. We reply within a few hours, 7 days a week.
support@oxpeptides.com
Include your order number if you have one. Reply within a few hours, 7 days a week.
Write to usNo usage information
We do not provide any usage information. Our products are for laboratory research only. Questions about a reference, a size, a certificate of analysis, a price or a delivery are answered precisely; any other question receives this same answer.
Lost, damaged or never delivered
Free reshipment or refund. Write to us with your order number; we handle the carrier claim ourselves. Dispatch within 24 to 48 business hours, then 5 to 10 business days for delivery.
Order tracking
Your tracking number is e-mailed as soon as the parcel leaves California. If you have not received it within 48 business hours, write to us with the date and amount of your order.
A charge you do not recognize
The site name never appears on your statement. Write to us before contacting your bank: we find the order in minutes.
Returns and refunds
Send your order number and a photo of the sealed vial. See the refund policy.
Institutional orders
Universities and research institutions: we issue itemized invoices compatible with procurement processes. Mention the name of your institution in your e-mail.
Publisher
[[LEGAL NAME OF THE COMPANY — to be completed]] — [[COMPANY REGISTRATION NUMBER — to be completed]]
[[REGISTERED ADDRESS — to be completed]], [[CITY — to be completed]], [[COUNTRY — to be completed]]
Ships from California (US fulfillment partner)