Refund policy

1. Lost, damaged or never delivered

If a parcel is lost in transit, arrives damaged, or is marked delivered but never reached you, we reship it free of charge or refund it in full, at your choice. Write to support@oxpeptides.com with your order number and, for a damaged parcel, a photo of the packaging and vials. We file the carrier claim ourselves; you do not need to.

Reference times: dispatch within 24 to 48 business hours, delivery in 5 to 10 business days. If the tracking has not moved past the estimated delivery date, contact us and we start the claim the same day.

2. Returning a sealed vial

Sealed, unopened vials in their original packaging can be returned within 14 days of delivery, without giving a reason. To start a return:

1. Write to support@oxpeptides.com with your order number.
2. We send the return address and instructions.
3. Ship the vials sealed and protected. Return shipping is at the buyer's expense, except when the product is not the one ordered or is defective.

Once the return is received and the seal checked, the refund is issued to the original payment method within 10 business days.

3. What cannot be returned

• Vials whose seal, crimp cap or septum has been opened or broken.
• Vials that have been stored outside the conditions printed on the product page.
• Bacteriostatic water vials that have been opened.

Opened reagents cannot be verified or resupplied to another laboratory, which is why they are not returnable.

4. Wrong product or defective product

If the vial received does not match the product, size or lot ordered, or is defective (cracked vial, broken seal on arrival), we reship the correct product free of charge or refund it in full. Send a photo of the label and seal with your order number.

5. Refunds

• Refunds are always issued to the original payment method (card, Apple Pay or Google Pay).
• Within 10 business days of our confirmation. Your bank may take a few more days to post it.
• Shipping fees are refunded when the whole order is refunded, or when the return is due to our error.

6. Subscriptions

A subscription order follows the same policy as a one-time order. The subscription itself can be cancelled at any time from the link in your order e-mail; cancellation stops future shipments and does not affect a parcel already dispatched.

7. Contact

support@oxpeptides.com — reply within a few hours, 7 days a week. See also the shipping policy and the terms of service.